Servicing & repairs
Planned servicing. Honest repairs.
We maintain and repair single-head and multi-head industrial embroidery machines of every major brand, on site or in our Lusaka workshop.
Servicing
Planned. Prevents breakdowns.
- Full strip, clean and re-lubrication
- Timing, hook and needle-bar checks
- Tension calibration and test sew-out
- Wear inspection with parts report
- Deducted from your contract allowance
Repairs
Reactive. Fixes a fault.
- Diagnosis of a specific breakdown
- Thread breaks, skipping, noise, error codes
- Board, motor and drive replacement
- Quotation issued before any work starts
- Quoted separately from your contract
Service types
What we can book for you
- Routine service (contract)
- First service — free
- Deep clean & re-lubrication
- Timing & tension calibration
- Installation & setup
- Operator training
Faults we fix
Common breakdowns
- Thread breaking / skipping stitches
- Machine not starting
- Unusual noise or vibration
- Timing or hook problem
- Needle breaking
- Trimmer not cutting
- Control panel / electronics
- Motor or drive fault
- Other
How it works
From call to test sew-out
01
You book
Send the brand, model and symptoms through the booking form or WhatsApp.
02
We diagnose
A technician inspects the machine and confirms service or repair.
03
You approve
Repairs get a written quotation in your portal. Nothing starts without approval.
04
We hand back
Work completed, test sew-out signed off, and logged in your machine history.