Your embroidery machines, running without excuses.
Embroidery machine servicing, repairs & spare parts in Zambia. Preventive servicing, fault repairs, genuine spare parts — and a client portal that tracks every machine, contract and quotation.
- 48h
- On-site response
- 1,200+
- Services completed
- 9
- Machine brands supported
- 100%
- Quoted before work starts
What we do
Four ways we keep your production floor busy
Machine servicing
Scheduled strip-down, clean, lubrication, timing and calibration with a test sew-out.
Learn moreFault repairs
Diagnosis and repair of thread breaks, timing faults, motors, boards and trimmers.
Learn moreSpare parts
Needles, hooks, belts, tension units and electronics. Send a photo, we identify it.
Learn moreMachine sales
New and workshop-refurbished machines, installed, commissioned and warrantied.
Learn moreKnow the difference
A service is not a repair
Your contract covers services — planned maintenance on a machine. A repair fixes a fault that has already happened and is always quoted separately before work begins.
Servicing
Planned. Prevents breakdowns.
- Full strip, clean and re-lubrication
- Timing, hook and needle-bar checks
- Tension calibration and test sew-out
- Wear inspection with parts report
- Deducted from your contract allowance
Repairs
Reactive. Fixes a fault.
- Diagnosis of a specific breakdown
- Thread breaks, skipping, noise, error codes
- Board, motor and drive replacement
- Quotation issued before any work starts
- Quoted separately from your contract
Service contracts
Pay for machine services, not for visits
Every package is an allowance of machine services. Use them whenever you need, across the machines you register. Your portal shows exactly how many are left.
Essential
1 machine
K5,000
2 services / year
For single-head shops and startups keeping one machine healthy.
Standard
Up to 3 machines
K8,000
6 services / year
Growing production floors that cannot afford downtime.
Professional
Up to 8 machines
K10,000
8 services / year
Multi-head production units with continuous output targets.
Enterprise
9+ machines
K12,000
10 services / year
Factories and institutions needing a fixed annual maintenance plan.
Not sure what your machine needs?
Send us the brand, model and what it is doing. We will tell you whether it is a service or a repair — and guide you to the right package.